Question 1

What is Fresh Prints and what do you do?

Accepted Answer

Fresh Prints is America's largest and fastest-growing custom apparel company. We're licensed with every national sorority and fraternity in the country and work with over 260 campuses nationwide. Our merch is inspired by what's trending, which is a big part of why students love working with us - it feels personal, high-quality, and actually cool.We're also a tech-first company. Everything we build is designed to make the experience smoother and easier for our clients - from our streamlined systems to the one-of-a-kind design tool that no one else in the custom merch space has.

Question 2

Who can order from Fresh Prints?

Accepted Answer

Anyone who needs custom merch can make it happen with Fresh Prints. College students especially love working with us. We're officially licensed with every national sorority and fraternity (think Alpha Phi, Chi Omega, Alpha Phi Omega, Pi Kappa Alpha, and more). Plus, we partner with over 260 universities across the U.S. - from WashU and UPenn to UMich and UVA to create trend-driven merch that feels personal, stylish, and high-quality. And it's not just for students. We've printed swag for everything from national brands to small businesses. Whether you need custom gear for a corporate event, team uniforms, or giveaway tees, we've got you covered.

Question 3

What products does Fresh Prints offer?

Accepted Answer

We carry thousands of products from over 250 brands you already know and love, like Nike, Adidas, Comfort Colors, Gildan, and more. From cozy crewnecks and jerseys to everyday tees, we've got the fit, style, and quality you're after.But if there's one thing we do best, it's our very own Fresh Prints Exclusives.We've sold over 50,000 pieces of the iconic Melrose Ribbed Tank Top, and every sorority girl knows Fresh Prints is the go-to for the best mini tees.Fresh Prints Exclusives is our fast-growing line of premium, fashion-forward pieces you won't find at any other merch company. Each drop is designed with today's trends in mind and made to stand out. Can't find the exact product you're looking for in our gallery? No worries. Upload your idea here, and we'll get a proof started for you in no time.

Question 4

What makes Fresh Prints different from other custom-merch shops?

Accepted Answer

Fresh Prints has spent over a decade working closely with sororities, fraternities, and student clubs all over the U.S., and we know what actually matters to them. We don’t just print and deliver people’s merch on time. Fresh Prints helps create cool merch that gives students confidence and lets people show off their org pride. Aside from carrying 1,000+ products from 250+ brands that college students love, we also have our own line of Fresh Prints Exclusives which we thoroughly create. Some of our best-sellers are our Boston Heavyweight Hoodie, Sydney Square Neck Tank Top, and Melrose Ribbed Tank Top (over 50,000 Melrose tanks sold). Plus, after printing merch for hundreds of thousands of Greek chapters and student clubs, we created our Design Tool. Our customers loved working on proofs with our artists but wanted to have more direct control over the designs. So we built the Design Tool to empower anyone to design beautiful merch. Our site also uses click data to show which products and designs are new, trending, and most favorited in real-time. All designs shown on the site are created by our talented Art Team and Student Creators.

Question 5

Do you offer rush shipping?

Accepted Answer

Yes! Fresh Prints offers both expedited shipping and rush shipping (through Fresh Prints Flash). Here's more info on how we do rush orders.

Question 6

Do I need design experience to use Fresh Prints?

Accepted Answer

Nope! You can easily use our Design Tool and get access to trending designs and products that you can customize. You can use the built in Image AI, our 10,000+ completely customizable templates, our 10,000+ pieces of clipart, or upload your own images. So whether you’re a professional artist or just someone with a vision, you can use the Design Tool to create cool merch. And if you get stuck? Our team of artists are one click away. They’ll take whatever you’ve saved and follow your instructions to finish the design for free and with unlimited revisions. Just click on “Need Help?” and tell us what you want.

Question 7

What is a Campus Manager?

Accepted Answer

Fresh Prints Campus Managers (CMs) are college students who run Fresh Prints on their campus. They reach out to people who need merch, help create custom designs, recommend products, and place orders. They also get to grow their own client base and earn through commissions - so we coach them on entrepreneurship as well. Right now, we work with 630+ CMs across the U.S., from schools like University of Pennsylvania, University of South Carolina, University Of Alabama, and more. Hear what it’s like to be a Fresh Prints Campus Manager.

Question 8

Do you have a Campus Manager at my school?

Accepted Answer

There are currently 630+ Fresh Prints Campus Managers (CMs) across the U.S., from schools like University of Pennsylvania, University of South Carolina, University Of Alabama, and more. To know if there’s a CM at yours, go to this page and search the name of your school.

Question 9

How do I track my order once it ships?

Accepted Answer

We'll always give you a tracking number so you can see exactly where your order is. Just go to the courier's website and enter the tracking number to see the status and the breakdown of the transit.

Question 10

What if I’m not happy with my merch?

Accepted Answer

Fresh Prints always stands by our Make-It-Right Policy. If you're not happy with your order, just reach out to us and we'll do everything to make things better! Head to our site and click the blue chat button on the lower right corner of your screen. Have questions or concerns? Message our Fresh Prints chatbot available 24/7. You can also email us directly at hi@freshprints.com or text +1 (929) 565 - 6850.

Question 11

How can I contact Fresh Prints support?

Accepted Answer

You can reach out to us through: Email: hi@freshprints.com SMS: +1 (929) 565 - 6850